How long does it take an order to be processed?
All orders are processed within 3-5 business days.
How long does shipping take?
Shipping varies depending on what shipping option you selected as well as where you are located. If you want faster shipping choose Expedited shipping at checkout. Items are shipped on Tuesdays, Thursdays, and Saturdays.
How do I check the status of my order?
- Once your order has been sent out, your initial email confirmation will update to show a “Shipped” status and include a tracking number if applicable
- You will also receive a separate shipping confirmation email with the same information
Can I change my order or cancel it after it has been placed?
Once an order has been placed, we are unable to cancel it or change any items. Thank you for your understanding!
I lost my invoice. Can I still make a return or exchange?
Sure, but you will still need to identify your package with some account details first. If you still have the order or shipping confirmation in your email, all you have to do is print that out! Otherwise you can jot down the following information and include it with your return package:
- First + Last Name
- Billing + Shipping Address
- Phone Number
- Email Address
- Order Number
Do you accept returns and exchanges?
Yes! Items can be returned for a refund or an exchange as long as:
- It is within 30 days of the ship date (returning package must be postmarked as so)
- The merchandise has not been worn, washed, or altered in any way
How will I know if my return has been processed?
We will make sure to send you a confirmation email. If you haven’t received one yet, just remember that returns and exchanges generally take 7 business days to complete.
Is Pick-up available?
Pick up is only offered if you live in or within 25 miles of Indianapolis, IN. Pick-ups can be arranged by sending an email request to firstname.lastname@example.org. Preferred pick up day is Saturday afternoons.
Can I contact you?
Of course! We love hearing from you all. For most issues, the easiest way to contact us would be to send us an email at email@example.com. You can do this anytime, and we will make sure to get back to you within 24 -72 business hours. And if you need to send us a return through the mail, use this address:
Sol x Glitz
333 North Alabama Street Ste. 350
Indianapolis, IN 46204